Turn customer signals into next best actions.
Research, omnichannel conversations, campaigns, no‑code flows, AI agents and analytics on one data layer. Unify clickstream, orders, tickets, feedback and social interactions, then score and act on every signal in real time.
Trusted by teams at
Your entire customer stack, on one platform
Survey answers, conversations, orders and payments, flows and your own ML models work on the same data, so every response, message and order stays connected, with no separate tools to stitch together.
Research & data collection
Customer & experience intelligence
Automation & workflows
Analytics & AI insights
From the first question to the full picture
From a five-minute pulse check to a multi-country study, built with branching logic, scoring and your own branding.
Connect every answer to the data behind it
Collect on every channel your customers use
Share one survey by email, WhatsApp, web link, QR code, print PDF, website embed or social post, send the link by SMS, or connect it to your marketing and CRM platforms.
Each collector reports its own opens and responses, and every survey adapts to any device.
Built for organizations that work across borders
The platform itself runs in English, German, Spanish, French, Hindi, Italian and Russian, so each regional team works in its own language.
Every survey in 100+ languages
Text is translated automatically as you save, then you localize and manage each language from the designer.
Each respondent's language is detected automatically, and they can switch at any time.
Work together, live, in every workspace
Give each team, region or brand its own workspace with its own members, surveys, campaigns, flows and contact lists.
Assign roles and access, co-edit live and see who changed what, and when. One person can work across several workspaces.
Measure every experience. Answer every customer.
Scores and conversations sit side by side, so the team that reads a low score can follow up with that customer from the same inbox.
See how customers feel, and why
Track NPS, CSAT and sentiment at every touchpoint, and follow each journey to the orders and moments that move the score.
Explore CX analyticsEvery channel in one hub
Email, WhatsApp, SMS, Microsoft Teams and Slack conversations arrive together, with internal notes your team adds beside each thread.
Organize conversations by customer, campaign, or label
See each customer's full history of responses and feedback
One inbox for surveys, campaigns and support
Every thread syncs in real time, so whoever picks it up sees the latest reply and who it is assigned to before answering.
Build rules to auto‑tag, auto‑respond, or route
Prioritize critical messages automatically
Hand threads between teammates and AI agents
Automate what happens next, without writing code
Any survey response, inbound message, order or webhook from another system can trigger a flow that checks its conditions and acts on its own.
Describe a flow. Get a working one.
Multichannel campaigns
Orchestrate email, SMS, WhatsApp and social campaigns from one place, each reaching the contact lists you choose.
Explore campaignsAI agents
Generate an AI agent from a plain‑language prompt, give it your knowledge base and put it to work in your flows.
Explore AI agentsOrders & payments
Take orders inside a survey with product cards, live stock, Stripe Checkout, and refunds by item or amount.
Explore orders & payments
Enterprise security and compliance, built in.
Independently certified, and documented in the detail your security and procurement teams ask for.
- ISO/IEC 27001 certified, verifiable on IAF CertSearch
- GDPR compliant, with a Data Processing Agreement on request
- Hosted on Google Cloud, encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access across organizations, teams and workspaces, with multi‑factor authentication
Analytics that predict, not just report
Forecast trends, summarize and analyze open text, cluster respondents and catch anomalies across your responses. Then train your own models on your own data in the Training Studio.
Predictive analytics
See where your metrics are heading
Text analytics
Summaries, extraction, topics and sentiment from open text and files
Smart clustering
Group respondents by how they answer
Anomaly detection
Spot unusual patterns
What our customers say
An exceptional and intelligent survey tool with incredible insights
Survey Analytica offers an extensive template collection and multi-language support with easy translation. The AI-powered survey generation using ChatGPT is game-changing. Robust analytics provide valuable insights, and effortless customization creates visually appealing surveys that increase response rates.
Lalit F.
Founder & CEOTech StartupSurvey Solution that you will need to have!
Coming from enterprise survey platforms, Survey Analytica's interface feels familiar. All components like multiple choices, matrix, NPS, date, dropdown, file upload, conditional flow are available. If you're looking for an alternative to expensive platforms and want the most useful features - survey building, contacts database, email customization, workflows, analytics, dashboard, API integration and AI - this is the way to go!
Sonny
Program ManagerIT Services, 51-200 EmployeesBest-in-class features for Market Research and Experience Management
I love the AI chat assistant to build surveys easily without prior knowledge. The sentiment analysis feature is great, and the option to import data from external sources is unique. The flows feature automates tasks, saves time and seamlessly integrates with existing tools and software. It's been great for market research and personal campaigns.
Rahul
Senior Business AnalystApparel & Fashion, 1000+ EmployeesExceptional Survey Analytics Platform - Highly Recommended!
The intuitive interface makes designing and distributing surveys a breeze. Fully customized surveys with flexible questions, formats, and branding. Robust analytics tools provide deep insights with detailed reports and visualizations. Real-time data collection and excellent customer support. Perfect for market surveys, employee engagement, and academic research.
Doris
Product ManagerIT Services, 2-10 EmployeesEnhanced survey and form management made easy and well priced
I absolutely love the templates. It has both forms and surveys, easy to use and well priced. The multiple language feature is great. Very quick support when help is needed. Used for market research and as a permanent feedback loop on digital experience enhancements.
Adam
ManagerReal Estate, 11-50 EmployeesA great platform for survey creation and data analysis
I appreciate Survey Analytica for its user-friendly interface and robust features. The platform offers powerful survey creation tools, advanced analytics, and an interactive dashboard for visualizing insights. The ability to customize reports and collaborate with team members while ensuring data security are standout features.
Kashish S.
Social Media ManagerMarketing AgencyIt's Just Incredible!
The platform is very easy to use. I personally liked its different question types and survey templates. The workflow automation saves hours of manual work every week.
Swapnil K.
Digital Operations ManagerE-commerce CompanySurvey Analytica Provides A Tool Everyone Can Use
As someone who has used many survey tools, it was refreshing to find a new package that meets my needs and budget. I love the comparability to expensive tools with additional features like flows. It's well thought out as a research tool, not just a glorified forms package. The team is very responsive to suggestions!
Brian N.
PresidentResearch FirmHighly Recommended for All Sized Businesses!
I wholeheartedly recommend Survey Analytica for businesses looking for affordable, user-friendly survey software. The intuitive interface made survey creation a breeze. It offers robust data analysis tools including charts and graphs for valuable insights. Filtering and segmenting data helps understand customer segments better.
Archana M.
Solutions ArchitectEnterprise SolutionsSuperb tool, easy to implement - all that you need!
Great customizable features, very easy to integrate and get everyone to understand and use. The analytics capabilities are top-notch and the support team is incredibly helpful.
Avneet S.
Chief Strategy OfficerConsulting FirmAn exceptional and intelligent survey tool with incredible insights
Survey Analytica offers an extensive template collection and multi-language support with easy translation. The AI-powered survey generation using ChatGPT is game-changing. Robust analytics provide valuable insights, and effortless customization creates visually appealing surveys that increase response rates.
Lalit F.
Founder & CEOTech StartupSurvey Solution that you will need to have!
Coming from enterprise survey platforms, Survey Analytica's interface feels familiar. All components like multiple choices, matrix, NPS, date, dropdown, file upload, conditional flow are available. If you're looking for an alternative to expensive platforms and want the most useful features - survey building, contacts database, email customization, workflows, analytics, dashboard, API integration and AI - this is the way to go!
Sonny
Program ManagerIT Services, 51-200 EmployeesBest-in-class features for Market Research and Experience Management
I love the AI chat assistant to build surveys easily without prior knowledge. The sentiment analysis feature is great, and the option to import data from external sources is unique. The flows feature automates tasks, saves time and seamlessly integrates with existing tools and software. It's been great for market research and personal campaigns.
Rahul
Senior Business AnalystApparel & Fashion, 1000+ EmployeesExceptional Survey Analytics Platform - Highly Recommended!
The intuitive interface makes designing and distributing surveys a breeze. Fully customized surveys with flexible questions, formats, and branding. Robust analytics tools provide deep insights with detailed reports and visualizations. Real-time data collection and excellent customer support. Perfect for market surveys, employee engagement, and academic research.
Doris
Product ManagerIT Services, 2-10 EmployeesEnhanced survey and form management made easy and well priced
I absolutely love the templates. It has both forms and surveys, easy to use and well priced. The multiple language feature is great. Very quick support when help is needed. Used for market research and as a permanent feedback loop on digital experience enhancements.
Adam
ManagerReal Estate, 11-50 EmployeesA great platform for survey creation and data analysis
I appreciate Survey Analytica for its user-friendly interface and robust features. The platform offers powerful survey creation tools, advanced analytics, and an interactive dashboard for visualizing insights. The ability to customize reports and collaborate with team members while ensuring data security are standout features.
Kashish S.
Social Media ManagerMarketing AgencyIt's Just Incredible!
The platform is very easy to use. I personally liked its different question types and survey templates. The workflow automation saves hours of manual work every week.
Swapnil K.
Digital Operations ManagerE-commerce CompanySurvey Analytica Provides A Tool Everyone Can Use
As someone who has used many survey tools, it was refreshing to find a new package that meets my needs and budget. I love the comparability to expensive tools with additional features like flows. It's well thought out as a research tool, not just a glorified forms package. The team is very responsive to suggestions!
Brian N.
PresidentResearch FirmHighly Recommended for All Sized Businesses!
I wholeheartedly recommend Survey Analytica for businesses looking for affordable, user-friendly survey software. The intuitive interface made survey creation a breeze. It offers robust data analysis tools including charts and graphs for valuable insights. Filtering and segmenting data helps understand customer segments better.
Archana M.
Solutions ArchitectEnterprise SolutionsSuperb tool, easy to implement - all that you need!
Great customizable features, very easy to integrate and get everyone to understand and use. The analytics capabilities are top-notch and the support team is incredibly helpful.
Avneet S.
Chief Strategy OfficerConsulting Firm